All food and gift card sales are final. We do not accept returns or exchanges for purchases made In-Store or Online.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Georgetown Olive Oil Co. is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day that it should be delivered.We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control.
If your gift is returned to us because of an incorrect address provided by you, you will not be fully refunded.You will be charged 50% of the full cost plus full cost of the Shipping/Handling.
We do not offer merchandise exchanges. We only exchange goods if they are defective or damaged. In the event that refund is issued a 15% restocking fee will be charged.
Under no circumstances we will accept returns and issue refunds for special/custom orders.
We accept returns for store credit or exchange, only for items damaged in transit.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Georgetown Olive Oil Co. within 7 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at firstname.lastname@example.org right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
We take your privacy seriously and will take all measures to protect your personal information.Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.